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Customer Notice

All timings and passenger numbers quoted within this site are subject to change and amendment inline with ongoing government Covid-19 restrictions. Masks must be worn whilst using our services inline with government guidance.

Patron Covid-19 Information

As we slowly reopen our services, we want to reassure our customers that we are committed to acting responsibly to reduce the spread of Covid-19 within our business to both our customers and staff. In this regard, please see below a list of precautions we have implemented for your safety.

Please play your part by adhering to the rules we have set out.

  • Visit England “Good to Go” standard met.
  • Covid-19 Risk assessment carried out.
  • NHS Track and Trace QR signage at kiosk and onboard.
  • Pre-booking wherever possible.
  • Social distancing procedures and appropriate signage in place.
  • Seating placed to minimum 1M distance between household groups.
  • Windows and doors to be fully open subject to weather conditions.
  • Reduced passenger capacity onboard.
  • Revised route where applicable.
  • Face masks to be worn when not seated and or moving around the boat.
  • Hand sanitiser available to all passengers throughout the boat.
  • Waitress service for food and drinks orders.
  • Contactless payments available at kiosk and onboard.
  • Enhanced cleaning schedule between trips.
  • Managed boarding and disembarkation procedures.

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